Batamfast.com - Privacy Policy
Batamfast.com (together with its subsidiaries and affiliates) values the information that our passengers share with us and information that we
collect about our valued customers. We commit to protecting that information and ensure that the information is only used for relevant purposes,
the primary purpose of which is to enhance your experience and enjoyment of our services and facilities.
By using Batamfast.com passenger ferry services, transacting at our counters, using our e-Ticketing system, or visiting or using the Batamfast.com
website, you agree to the terms of this Privacy Policy. Please review this Privacy Policy carefully before transacting with us, using our e-Ticketing system,
visiting or using our website, or otherwise providing us with any of your personal data Unless you opt-out and instruct us otherwise, Batamfast.com does
and will continue to share the Customer Data that it collects from you with other Batamfast.com subsidiaries and affiliates, including those outside
of Indonesia, as permitted under applicable local laws and the Indonesia Personal Data Protection Law (“PDP Law”).
Batamfast.com collects relevant Customer Data from you in order to provide you with a safe, smooth, efficient, and customized experience. The collection
and processing of Customer Data enables Batamfast.com to provide services and products that are most likely to meet your needs and requirements.
As such, this Privacy Policy (which is divided into two Parts – A & B) outlines Batamfast.com’s policy and responsibility in relation to the collection,
processing and disclosure of your Customer Data. PART A refers to Batamfast.com’s general policy and PART B addresses Customer Data issues specific to
usage on Batamfast.com ‘websites' and usage of Batamfast.com's ‘mobile services’ facility.
PART A
GENERAL CUSTOMER DATA PRIVACY POLICY STATEMENT
1. TYPES OF CUSTOMER DATA
The types of Customer Data that Batamfast.com collects depend on the circumstances of collection and the nature of the service requested or transaction undertaken.
There are two broad categories of Customer Data that we collect at Batamfast.com:
Individual Customer Data which is personal information that links back to an individual e.g., name, address, phone number email address, etc.; and
Statistical Data e.g., number of passengers carried, hits to website. This is stored purely for analytical purposes and is entirely anonymous. This information
will not be stored in your customer record, and will only be aggregated for statistical analysis so that we can better understand Batamfast.com customer
profile and improve our service offerings.
2. PURPOSE FOR COLLECTION, PROCESSING AND DISCLOSURE
Collection
Generally, Batamfast.com collects Customer Data in order to fulfill the following purposes:
Providing services to you such as processing a transaction e.g. making a booking, e-Ticketing, providing trip alert messages through Batamfast.com’s
online and mobile services facility, internet check-in, registering for a Batamfast.com membership account;
Marketing and communicating with you in relation to products and services offered by Batamfast.com, our affiliates and service partners, as well as
our appointed agents; and Safety, security, statutory and legal compliance.
Processing and Disclosure
Batamfast.com may process and disclose your Customer Data with and to third parties, such as our travel and freight service providers or travel-related
businesses, partners, terminal and seaport management, security personnel, and other carriers for the purpose of processing your travel arrangements.
Batamfast.com shall use its best endeavors to ensure that its employees, officers, agents, consultants, contractors, and such other third parties
mentioned above who are involved in the collection, processing, and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy.
Batamfast.com may disclose your Customer Data to law enforcement agencies and the government for security, customs, and immigration (if applicable)
purposes. Accordingly, relevant Customer Data (known as Passenger Name Record (PNR) or Advance Passenger Information (API)) may be disclosed to the
appropriate customs and immigration authorities as required by law. Please be informed that the initial recipients of such information may share your
PNR and API data with other government agencies or enforcement authorities.
In addition, Batamfast.com may disclose Customer Data to our lawyers and legal advisors for establishing, exercising or defending our legal rights,
or as otherwise authorised or required by law. Batamfast.com will also reserve the right to share your Customer Data as is necessary to prevent a
threat to the life, health or security of an individual or corporate entity such as Batamfast.com. Furthermore, Batamfast.com may disclose Customer
Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.
3. TRANSFER OF INFORMATION OVERSEAS
Batamfast.com Head Office is based in Indonesia. Customer Data may be transmitted to data storage facilities where we keep our central records.
Your Customer Data is transferred for Batamfast.com to perform our contract with you. The Customer Data may also be transferred to our offices and
appointed agents in other countries in connection with our performance of the contract with you.
4. CONSENT
Generally, in the course of Batamfast.com performing servicing functions such as making a trip booking, transmitting trip alert messages or accepting
special arrangements, Customer Data will, by nature of the task or transaction, be provided by our customers and passengers to Batamfast.com. In such
instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for Batamfast.com to provide
the requested or necessary service and/or product to them. However, where required by law, Batamfast.com will adopt an ‘opt-in' policy for attaining
customer consent, in which event, express written consent will be sought from you when collecting your Customer Data e.g., signing a form or checking a box.
In addition, you are able to withdraw your express consent at any time by contacting Batamfast.com.
Batamfast.com will not seek consent for Statistical Data as this is not linked to a customer record.
5. ACCESS
Batamfast.com may, upon your written request to our Customer Service Department, allow you to view and update your stored individual Customer Data.
Batamfast.com reserves the right to charge a reasonable administrative fee for this service. In exceptional circumstances, Batamfast.com reserves
the right to deny you access to your personal Customer Data and may provide an explanation as required by applicable laws.
Exceptional circumstances include where:
- an investigating authority or government institution objects to Batamfast.com complying with a customer’s request,
the information may, in the exercise of Batamfast.com reasonable discretion and/or assessment, affect the life or security of an individual, and
data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law.
6. RETENTION
Batamfast.com will retain your Customer Data for as long as it is necessary to fulfill the purpose for which it was collected, or as required by relevant laws.
If you have ceased to be a customer or passenger of Batamfast.com and have cancelled your account or membership, Batamfast.com will not send you
marketing materials or share your personal data with unrelated third parties. However, Batamfast.com may still retain your records and use your
information for legal and/or business purposes, including for compliance with the PDP Law or other laws.
If you do not want your personal data to be shared among affiliates or partners of Batamfast.com, you may opt out of such information sharing by sending
us the appropriate withdrawal of consent via email or electronic mail to admin@batamfast.com Please note that if
you withdraw your consent for a limited purpose, such as for marketing, we may still contact you or use your information for other purposes for which you
have not withdrawn your consent and such personal data may still be shared, as permitted under the PDP Law and other applicable law. If you do not wish
to receive any further information from Batamfast.com regarding Batamfast.com products, offers, promotions, or special events via email, you may
unsubscribe by clicking the unsubscribe link included in our email correspondence.
7. ACCURACY
Batamfast.com needs your assistance to ensure that your Customer Data is current, complete and accurate. As such, please inform Batamfast.com of
changes to your Customer Data by contacting Batamfast.com and submitting your updated particulars to Batamfast.com in writing. If you are a member
or a registered website user, you may log onto your website account. Batamfast.com may also request Customer Data updates from you from time to time.
As detailed in Section 2 above under the “Processing and Disclosure” sub-section, your booking information or trip itinerary may be disclosed to the
appropriate customs and immigration authorities as required by law. As such, it is important to ensure that the Customer Data contained in your booking
information or trip itinerary should also be current, complete, and accurate.
8. SECURITY SAFEGUARDS
Batamfast.com takes the security and protection of your Customer Data very seriously. As such, Batamfast.com uses procedural and technical safeguards
to protect your Customer Data against loss or theft as well as unauthorised access and undue disclosure.
As an example of a procedural safeguard, Batamfast.com has implemented various authentication procedures internally and with our external service providers
that will involve Batamfast.com requesting various personal particulars from you in order to verify your identity (or that of your duly authorised agent)
before Batamfast.com process your request for a particular service, product or transaction.
Examples of technical safeguards include encryption, “firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer
Data collected through our websites and our mobile services facility are set out in Part B below.
If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data, Batamfast.com will not be
liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact Batamfast.com (see Section 10).
9. UPDATES TO THE PRIVACY POLICY
Batamfast.com reserves the right to amend or change this Privacy Policy from time to time and the updated versions will be posted on our website and date
stamped so that you are aware of when the Privacy Policy was last updated. If we make material changes to the Privacy Policy, we will post any changes on this page.
We encourage you to review this page periodically to understand our policy regarding the collection and use of your personal data.
Subject to applicable laws, the prevailing language of the Privacy Policy will be English. In the event of any inconsistency in interpretation between
the English version and any translation of the Privacy Policy, this Privacy Policy statement in English will prevail.
Your continued use of our website and acceptance of our services at Batamfast.com after any changes to this Privacy Policy constitutes your consent
to any such changes; to the extent such consent is not otherwise provided.
10. CONTACT US
If you have comments or questions about this Privacy Policy statement, please contact Batamfast.com in writing at the email address below referencing
'Privacy Policy': admin@batamfast.com
PART B
PRIVACY POLICY STATEMENT FOR CUSTOMER DATA COLLECTED THROUGH OUR WEBSITE AND OUR MOBILE SERVICES FACILITY
1. SECURITY SAFEGUARDS
Batamfast.com takes the protection of your Customer Data on our website and through our ‘mobile services’ facility very seriously. All Customer Data
collected through our ‘websites', e.g., http://www.batamfast.com and through our ‘mobile services’ facilities are protected by a secure server.
In addition, data encryption ensures secure transmission of data from the internet to our systems. For example, when you transmit sensitive information
such as credit card details through our website, such information will be automatically converted into codes before being securely dispatched over the internet.
To further secure the integrity of your internet transactions on our websites, Batamfast.com also employs relevant software programs to monitor network
traffic with a view to identifying unauthorised attempts to upload or change Customer Data, perpetuate fraudulent or illegal activities or otherwise cause damage.
If such monitoring reveals evidence of possible abuse or criminal activities, such evidence may be provided to appropriate law enforcement authorities or agencies.
To give you secure access to our online services, arising from your utilisation of our ‘mobile services’ facility, and your membership account, you can
register with us, and we will give you a membership number/ User ID with a PIN that is unique and personal to you. You should not share your membership
number/User ID or PIN, and should always ‘log off' once you have finished your session on the websites as well as take the recommended precautions that
ensure the safe and secure provision of our ‘mobile services’ facility. Batamfast.com has also provided a lockout feature in the event you fail to log in
successfully after some attempts. Also, if you leave our Website idle for a period of time, you will be automatically logged out. If you detect any anomalies,
you should inform Batamfast.com immediately.
2. COOKIES
Most websites like ours use cookies to enhance your online experience. Cookies are alphanumeric identifiers that are transferred to your computer's hard
drive from your web browser to recognise your preferences and to tailor content to you. The cookies do not contain your Customer Data (unless you specifically
chose our “Remember Me” feature) but only Statistical Data which is entirely anonymous. Please refer to your browser's documentation to check if cookies
have been enabled on your computer or to request not to receive cookies.
Information and procedures regarding cookie handling are provided by the respective browsers' documentation within the browser itself by clicking on ‘help'
and performing a search on ‘cookies'.
3. CLICKSTREAM DATA
In order to improve your online experience, Batamfast.com may track online behaviour or clickstream data to advance your use of our web pages and track
referrals from other websites. Such data will not be stored to your customer record, and will only be aggregated for statistical analysis.
4. LINKS TO OTHER WEBSITES
Batamfast.com provides you with links to other websites for your convenience and information. Whilst Batamfast.com will protect your Customer Data
on Batamfast.com websites, Batamfast.com cannot control the policies of other sites we may link to, or the use of any Customer Data you may share with them.
Please note that Batamfast.com Privacy Policy does not cover these other websites, and Batamfast.com would recommend that you are apprised of their specific policies.
5. MINORS
Batamfast.com cannot distinguish the age of persons who access and use its websites. If a minor (according to applicable laws) has provided
Batamfast.com with Customer Data without parental or guardian consent, the parent or guardian should contact Batamfast.com to remove the
relevant Customer Data and unsubscribe them.